
ING Case Study
How do you change the nature of work in a 300 year old company employing more than 50K people in more than a dozen countries? How do you teach, inspire and manage them? How do you bring new skills to middle management? How do you become truly customer driven, fast moving, and agile?
In partnership with the Chief Innovation Office, MTN and ING pioneered a transformation model named “PACE” for customer-driven innovation and employee empowerment to accelerate the speed of brining bold products to market.