INSIGHT TAGS

Analytics

Creating Effective KPI's

We optimize what we measure, since if you measure the right things then humans will naturally adapt to optimizing them. History shows us, for example, if you measure innovation by the number of ideas or the number of patents, that’s what you get–ideas and patents. If you wanted something else, you should have measured something else. So how do you identify the right metrics? If you want to truly digitally transform your company, you need to start with the basics: focusing on the data that indicates progress towards outcomes -- Progress Impact Metrics (PIM).

Read more

Value Stream Discovery: What to test & how to measure

The value stream discovery loop meets you where you are. It is the tool designed to help you identify the assumptions and metrics that matter at each step of your customers' journey.

Read more