Beyond the Hype: Winning with Customer Experience

Faced with immense and accelerating challenges, winning organizations are developing three customer-centric disciplines: Designing for Delight, Delivering for Delight, and Engaging Customers, Talent, and Partners for Delight. Learn practical steps your organization can take win new customer, retain existing customers, and build a culture of rapid learning and innovation.

Editor’s Note: This Podcast is a recording of a Live broadcast where we interviewed Mike Kendall as part of Customer Experience Week.

How Dunkin' Brands Created a Diverse Innovation Team

Understanding the key to finding the next growth opportunity for your company means you need to start with the right people. However; knowing how to build an inclusive team that best represents your customer takes time, energy and expertise. As the Vice President, Brand & Culinary Innovation at Dunkin' Brands, Dan has world class teams creating breakthrough innovation. But how did he do it?

Ending Hunger using Lean Innovation with Vanessa Moore from the San Diego Food Bank

The San Diego Food Bank strives to end hunger and serve over 370,000 individuals every month. Not too long ago they went through one of our Lean Innovation Bootcamps tailored for Non-Profit and Social Impact organizations.

Co-host Amelia Klawon, one of the leaders of our Non-Profit and Social Impact organization programs and services, discusses their results and how they changed the way the organization functions when it comes to creating new value.