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Beyond the Hype: Winning with Customer Experience

Beyond the Hype: Winning with Customer Experience

by | Nov 8, 2017 | Lean Innovation, Podcasts

Faced with immense and accelerating challenges, winning organizations are developing three customer-centric disciplines: Designing for Delight, Delivering for Delight, and Engaging Customers, Talent, and Partners for Delight. Learn practical steps your organization can take win new customer, retain existing customers, and build a culture of rapid learning and innovation.

Editor’s Note: This Podcast is a recording of a Live broadcast where we interviewed Mike Kendall as part of Customer Experience Week.

How Dunkin’ Brands Created a Diverse Innovation Team

How Dunkin’ Brands Created a Diverse Innovation Team

by | Oct 10, 2017 | Lean Innovation, Podcasts

Understanding the key to finding the next growth opportunity for your company means you need to start with the right people. However; knowing how to build an inclusive team that best represents your customer takes time, energy and expertise. As the Vice President, Brand & Culinary Innovation at Dunkin’ Brands, Dan has world class teams creating breakthrough innovation. But how did he do it?