The story of how non-profit SAY San Diego used Lean Innovation to break down organizational silos, improve employee retention, diversify their funding streams and create the systems and process required for vetting and implementing new initiatives without waste.
Without having regular customer empathy, companies miss out on collecting valuable insights from the people they are aiming to serve. This is the story of how a Norwegian media group learned to use Lean Innovation to validate new ideas.
The City of Hayward, California wanted to break away from inefficient and ineffective processes for researching and launching programs, and remove organizational bottlenecks that stood in the way of serving citizens. This is their innovation transformation story.