Social Impact

How To Change The Way Local Government Works From The Inside Out

How To Change The Way Local Government Works From The Inside Out

Those who carry this vision forward and empower these dreams are the past, present, and future city leadership and employees. The vision is embodied by the residents of the city. The way a city works, the way it prioritizes and manages projects and tests new ideas, has a profound impact on all of its “customers”, influencing staff morale and residents’ reactions.

Lean Innovation in the Social Impact Sector

Lean Innovation in the Social Impact Sector

In this “ask me anything” style video, Heather Hiscox of our Social Impact team tackles several prominent questions on the topic of Lean Innovation in the social impact sector, and how focusing heavily on the customer can change the way these organizations drive impact.  

Using Lean Innovation to Transform the Way the City of Hayward Solves Problems

Using Lean Innovation to Transform the Way the City of Hayward Solves Problems

The City of Hayward, California wanted to break away from inefficient and ineffective processes for researching and launching programs, and remove organizational bottlenecks that stood in the way of serving citizens. This is their innovation transformation story.